Shipping policy

:: s h i p p i n g   w o r l d w i d e ::

Inky Hands ships to all addresses worldwide.

Inky Hands reserves the right to use IP Address based Geo-Location to show location based pricing and charges. This might affect currency selection and taxes. With transactions not completed naturally, either by design or by mistake, we reserve the right to cancel the order or charge the excess due to the result of the scenario.

:: s h i p p i n g ::

Each piece is printed by hand, which means, it takes time. I do not have all the Prints on stock all the time. Please keep in mind, that some prints I only print on demand. However, please notice that as we are a small studio, please allow up to 10 business days to ship after your order is placed. 

Delivery is made via Portuguesa Postal Service (CTT). Once your order has been processed you will receive a tracking number and details via email.

Inky Hands is based is Portugal, so please note that the customer is responsible for payment of any extra duties, customs, import charges or taxes imposed by the destination country for delivery.No charges or customs will be applied to orders delivered to European Union countries. 

If a product arrives damaged or is misplaced, it is the customers’ responsibility to lodge an investigation with the Portuguese Post or destiny country Post Service. No refunds or replacements will be given for products missing or damaged in transit.

Once your order has been dispatched, your address cannot be amended. Please double check all personal and postage details when completing your order as Inky Hands does not take responsibility for missing packages (phone number, correct email, door number, …).

If the product was marked with pre-order at the time of purchase, your item will ship automatically when in stock and you will be sent tracking info once your items have been dispatched.

The shipping costs include Packaging and are visible in the Shop.

Delivery takes place during business days (Monday to Friday) and the average transit times after shipping the package are as follows, although it can take longer: 
Mainland Europe 4-7 business days
Islands EU and International 7-10 business days
Australia & New Zealand 25-30 business days 

Despite acknowledging the inconvenience caused by delivery delays, Inky Hands is not responsible for any delay caused by the shipping company or during transit time. You can use the tracking code to contact the carrier and open a complain for missing items.

If you choose to refuse your order package, you will be responsible for any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to our address in Portugal. This amount will be deducted from your merchandise refund. If the costs are bigger than the cost of merchandise your order will be abandoned.

:: c u s t o m s ::

Inky Hands do not hold any responsibility for any import duties and taxes associated with your order. Should you be charged duties or taxes upon receiving your parcel, you will be responsible for covering these costs.

:: p r o m o   c o d e s ::

Offers cannot be combined with any other coupons, promotions or discounts unless otherwise advertised. Limit one coupon per transaction only. Unless stated otherwise, shipping charges are not included in the total discounted amount.

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